If you are unsatisfied for any reason with a product you receive we will gladly accept the item back within 30 days for a full in store credit. All items returned to us for a refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less original shipping fees.

We will gladly special order any item available to us. These are items we are happy to provide to you, however do not normally stock or that our manufacturers do not normally stock. Special order items are non-returnable.

If the carrier returns an item because it was refused or undeliverable to the address provided, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.

Hy Tech Gear takes every possible measure to ensure your product will arrive to you safely and in perfect working condition. Occasionally you may receive a product that is not functional. If your purchase arrives to you and appears to be inoperative, CALL US IMMEDIATELY (800-566-4901) so we can help you troubleshoot the problem. Please see “CUSTOMER RETURN PROCEDURES” for further action (listed below).

We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You may request, in the shippers presence to open the box to inspect it for concealed damage. Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements. If an item arrives damaged:

Call the shipper within 72 hours.
UPS – 1-800-PICKUPS (800-742-5877) ext. (0)
Fed Ex – 1-800-GOFEDEX (800-463-3339) ext. (0)
The shipper will arrange for a damaged merchandise pickup

Repack in original boxes.
Repack the damaged merchandise, using all of the original boxes and packaging materials. Items not packed, as originally received or missing original packaging, may not qualify for damage protection.

Give to the shipper.
UPS or FedEx will pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.

Please be advised that return fees may apply if damage is not a result of shipping.